Workplace

Bird Group

Customer case: Digitizing work processes and device management for Bird Group

Updated on 13 July 2026

For Bird Group I optimized the digital work processes for both office and field staff, focusing on collaboration, inventory management and central device management.

The organization needed more control over materials (such as charging stations and parts) as well as a more modern IT environment in which devices could be managed centrally. The existing situation was partly manual and partly set up locally, which caused inefficiency and limited control.

Approach

Based on the objectives, I independently determined the technical architecture and setup, combining process optimization with technical modernization. The work included, among other things:

Developing a SharePoint solution for technicians to register and track the inventory of charging stations and parts
Setting up user-friendly lists and structures for field use
Optimizing collaboration and data access via Microsoft SharePoint
Migrating locally managed machines to central management via Microsoft Intune
Configuring policies and settings for manageability and security
Analyzing and optimizing external communication settings within Microsoft Teams

The approach focused on simplicity for the end user and control for the organization.

Result

The delivered solution has resulted in:

Insight into and control over the inventory of charging stations and parts
A more efficient way of working for technicians in the field
Less dependence on manual administration
Central control and management of workplace devices
Improved collaboration and communication, both internally and externally
A scalable digital foundation for further growth

Role & way of working

Within this assignment I operated as an external IT specialist with responsibility for both the analysis and the realization of the solution. The work was carried out on the basis of pre-agreed objectives, with me independently determining the technical choices, setup and priorities.

I was not part of the internal organization and worked without hierarchical supervision. The client assessed the result of the solution, while the interpretation and execution were entirely up to me.